Refund Policy
Refund Policy
Effective Date: 01 OCT 2024
At Anime Thela, we value customer satisfaction and strive to deliver high-quality products. However, as part of our policy, we do not offer refunds except in specific situations outlined below.
1. No Refunds Policy
All purchases made on animethela.com are final, and we do not offer refunds on any products except in cases where the product is:
- Damaged during transit.
- Defective due to a manufacturing fault.
In any other cases, refunds are not available. Please review all product descriptions and details before making a purchase.
2. Eligibility for Refund
A refund will only be considered under the following conditions:
- The product is received in a damaged condition or has a manufacturing defect.
- The customer notifies us within 12 hours of receiving the damaged or defective product.
3. Reporting Damaged or Defective Products
If you receive a damaged or defective product, you must report it to us by following these steps:
- Send an email to hello@animethela.com with your order number.
- Include clear photos of the damaged or defective product.
- Provide a detailed description of the issue.
Once your claim is reviewed and approved, we will initiate the refund process.
4. Refund Process
- Upon approval of your claim for a damaged or defective product, we will initiate a refund to your original payment method.
- The refund process will typically take 7 to 10 business days to reflect in your account, depending on your payment provider or bank.
5. Non-Refundable Items
The following are non-refundable:
- Products that are not defective or damaged.
- Products that have been used, washed, or altered.
- Customized or personalized products.
- Items on clearance or sale.
- Orders that have already been processed and shipped.
6. Order Cancellations
- You may cancel your order within 24 hours of placing it. After this window, the order will be processed and cannot be canceled.
- To cancel an order, please contact us at hello@animethela.com.
7. Late or Missing Refunds
If you haven’t received your refund within the specified time:
- Check with your bank: It may take some time before your refund is officially posted.
- Check with your payment provider: Some payment providers or banks may have longer processing times.
- If you have done the above steps and still haven’t received your refund, please contact us at hello@animethela.com.
8. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us:
Anime Thela
Email: hello@animethela.com
Parent Company: Sonderland (Proprietor: Deepika Tina Lobo)
Website: sonderland.in