Privacy Policy

Effective Date: 01 OCT 2024

At Anime Thela, accessible from animethela.com, protecting your privacy is our priority. This privacy policy explains how we collect, use, and protect your personal information when you use our website, and outlines your rights under the applicable Indian laws. This policy complies with the terms of Razorpay for payment processing, as well as Shiprocket for delivery services.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of personal data:

• Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
• Payment Information: Credit/debit card details and other payment information, processed securely through Razorpay.
• Order Information: Purchase history, shipping details, and order preferences.
• Technical Information: IP address, browser type, device type, and browsing behavior (via cookies and analytics tools).

2. How We Use Your Information

The information collected is used for the following purposes:

• To process orders and manage transactions.
• To facilitate secure payments through Razorpay.
• To arrange shipping and deliveries via Shiprocket.
• To provide customer support and handle inquiries.
• To send you promotional emails if you opt-in for newsletters.
• To improve website functionality, user experience, and marketing efforts.

3. Payment Processing

We use Razorpay for processing payments. Razorpay securely handles your payment details and ensures the highest standards of data protection as per the applicable legal standards. Your card and payment details are never stored on our servers.

By using Razorpay for payments, you agree to Razorpay’s privacy policy and terms and conditions, which can be found on Razorpay’s website.

4. Shipping & Delivery

We use Shiprocket to handle our deliveries. Your shipping address and contact details will be shared with Shiprocket for processing and delivering your order.

Delivery timelines vary depending on your location, but generally, orders are processed within 2-7 days. For detailed information regarding delivery services, please refer to our Shipping Policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Analyze user traffic and behavior to improve our website.
• Enhance user experience by remembering preferences and improving page load times.

By using our website, you consent to the use of cookies unless you disable them in your browser settings.

6. Data Security

We implement strong security measures to protect your personal information. All sensitive and personal data (such as payment information) is encrypted and transmitted via Secure Socket Layer (SSL) technology.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Services

We may share your data with third-party service providers, including:

• Razorpay for payment processing.
• Shiprocket for shipping and delivery.
• Analytics tools like Google Analytics to track and monitor website usage.

These third parties only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. They are bound by confidentiality obligations and are not authorized to use your personal information for their purposes.

8. Your Rights

As a user in India, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of your personal data stored by us.
• Right to Rectify: If your data is incorrect or incomplete, you may request corrections.
• Right to Withdraw Consent: You can withdraw consent to data collection at any time by contacting us.
• Right to Erasure: You may request the deletion of your personal information, subject to certain conditions.
• Right to Object: You can object to the processing of your data for direct marketing purposes.

To exercise your rights, contact us at hello@animethela.com.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Anime Thela
Email: hello@animethela.com
Parent Company: Sonderland (Proprietor: Deepika Tina Lobo)
Website: sonderland.in